Customer Service NAHB Certification Class

Carol Longacre - Instructor

Lunch Provided

Make your business grow by keeping your clients happy during and after the sale. This course teaches you how to manage every phase of customer interaction from the initial contact through construction, the warranty period, and beyond. Keep your customers satisfied with planning, execution and follow-up of your projects and they’ll be spreading good news about you and your company for a long time to come.

As a graduate of this course, you will be able to:

• Understand customer expectations and behaviors
• Set appropriate service criteria
• Establish quality standards and communicate them
• Administer the customer service process
• Know your obligations for warranty service and fulfill them
• Enhance your repeat and referral sales