Job Description

Job Title: Inspection Coordinator

Department: Scheduling

Department Supervisor: Sarah Ortega

FLSA Status: Non-Exempt

Summary

To provide customer service to clients by scheduling inspections, researching permit information, and helping customers with general inquires.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Scheduling: Schedule all inspections, as directed by manager.
• Productivity: Use each workday to be as productive as possible, scheduling inspections, notifying inspectors of the schedule, creating reports and communicating those to the city, checking permit numbers and communicating the status of inspections to other staff at Metro Code.
• Quality: Ensure all inspections are scheduled in a timely manner and that permit numbers are correct and all paperwork is filed correctly at the city.
• Efficiency: Manage the schedule of inspections to ensure client and city deadlines/ timelines are met.
• Communication: Communicate with inspectors and the city as needed. Check in with manager and inform of any problems or issues that may impact client satisfaction. Communicate with the builders to help them become familiar with the building and inspection process.
• Customer Service: Ensure clients are handled in a prompt, professional manner including adherence to Metro Code’s extraordinary customer service.
• General/ Administrative: Keep spreadsheets current and do data entry as required.

Other Responsibilities

• Take inspection calls and schedule all inspections. Keep spreadsheets up to date at all times, reflecting what inspections have been scheduled for each inspector. Assist other members of department as needed.
• Create Inspector’s Inspection Reports; First Report and Full Report should reflect inspections scheduled for the current day
• Email/ notify inspectors of the scheduled inspections
• Enter inspection results from previous day into Excel spreadsheet
• Help builders become familiar with the inspection process
• Prepare blue card information and send to any/all builders who request blue card information.
• Prepare meter releases and send to city on a daily basis
• Check with your manager to get work options when the volume of work is too low to fill your day (example of options: data entry, receptionist support, training, department meetings, etc.)

• •            Ensure all permit numbers are correct by checking the number against Accela

Competencies

• To perform the job successfully, an individual should demonstrate the following competencies:
• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.
• Judgement - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to write simple correspondence.

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.

Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook) Word Processing software; Internet Explorer Internet software and Bluebeam Database software.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently required to sit; use hands to finger, handle, or feel and talk or hear.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Contact:

Stephanie DeLeon